EDGE CHIP WARRANTY
Period of cover
BonBistro's Edge Chip Warranty applies for a period of 3 years, starting from the date of invoice of the original order whilst the product is in use.
Products covered
This warranty covers only the following collections and their included products:
Collections: Ovio, Astro, Linea, Nuance, Azul, Solar and Solis.
Products (of above collections): round/oval plates, round/oval bowls, round cups, round saucers.
Warranty terms and conditions
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This chip warranty applies only to professional users within the hospitality sector. It does not apply to household use or to products sold through retail.
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The warranty covers only edge chipping. Other types of damage are excluded from coverage. Damage to handles, cup ears, mugs, and jugs (such as chips, breakage, or cracks) is excluded from this warranty.
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The warranty applies to products delivered within the original order and any additional orders, provided they fall under the same warranty conditions.
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The products must have been used under normal conditions, including cooling, serving, cleaning, and safe storage. Use in an oven or under a grill is excluded.
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BonBistro reserve the right to assess the validity of any warranty claim.
The warranty is only valid if the registration form has been completed fully and correctly. Incorrect or incomplete information will void the warranty.
Registration
The registration form must be submitted within 45 days of purchase, calculated from the invoice date of the original order. The warranty is only valid if the form has been completed fully and correctly.
Claims
To submit a claim, you can contact info@bonbistro, call +32 (0)14 24 29 04, or reach out via a sales representative.
All products included in a claim must be retained by the customer and, if requested, returned to BonBistro or its representative together with the relevant information.
The location where the damage occurred must be accessible for inspection. Claims are only valid if submitted by the original customer and relate to damage that occurred at the registered location.
The unique reference number must be included with every claim. This number is provided in the confirmation email after registration approval.
If the claim is accepted, BonBistro will provide a replacement product within 4 to 6 weeks. Shipping costs are covered by BonBistro.