Privacy Policy.

Last updated: April 25, 2025
 

BonBistro ("bonbistro.eu"), located at Herentalseweg 66, 2440 Geel (Belgium), is responsible for the processing of personal data as described in this privacy policy.
This policy applies to all personal data processed by bonbistro.eu of individuals who have ever interacted with us — including website visitors, customers, and business partners.

1. What Is Personal Data?

Personal data refers to any information that can identify you as an individual. This includes:

• Your name, address, email, phone number
• IP address and customer number
• Order history, preferences, and browsing behavior

2. When Do We Collect Your Data?

We collect personal data when:

• You visit our website
• You place an order
• You create an account
• You contact customer service
• Someone else sends you a gift via our webshop
• Third parties (with your consent) share your data with us

3. What Data Do We Collect and Why?

For Order Processing.
To deliver your order and provide updates, we collect: Name, email, address, phone number, payment details.
This data is necessary to fulfill our agreement with you and is legally required to be stored for 7 years.

Your Account Data.
In your personal account, we store: contact details, delivery addresses, order history, payment methods, gift cards preferences (e.g. wish list, newsletter)

Customer Service Interactions.
When you contact us via phone, email, or social media, we may save the communication to serve you better in the future.

Website Usage Data.
To improve our website, we collect: IP address, browser type, language and device settings, search, click, and buying behavior.
This helps us understand general customer patterns and tailor our services accordingly.

Customer Surveys.
If you participate in surveys, we may collect data linked to your feedback. Participation is voluntary, and data is deleted after the survey ends.

Promotions and Competitions.
For promotions, we collect the necessary data to run the action and select winners. Full details are outlined in the campaign terms.

Fraud Prevention
To detect and prevent misuse, we use data like IP addresses and behavioral patterns.

4. Social Media Sharing

You can share products via social media buttons on our website. We don’t access your social media account. Please consult the privacy policy of the platform you use to manage your settings.

5. Who Do We Share Your Data With?

We only share your data when necessary, and always securely:

Logistics Partners.
E.g. BPost, DPD, UPS — receive your name and delivery address to deliver your package.

External Service Provider.
For services like: website support and analytics, customer service platforms, marketing and surveys, payment and financial services.
These parties only receive data required for their task and are contractually bound to handle it securely.

Authorities
We may share data with authorities (e.g. tax authorities, police) if legally required.

6. Where Is Your Data Stored?

All data is stored within the European Economic Area (EEA) and protected by strong technical and organizational measures, including:
Restricted access
Regular security audits
Secure data transfer protocols

7. Data of Minors

Our services are not intended for children. If you are under 18, you may only use our site with the consent of a parent or guardian.

8. Your Rights

You have full control over your personal data. Your rights include:

• Right to Information – Clear explanation of how your data is used (this policy)
• Right of Access – You may request access to the data we have on you
• Right to Correction – Correct or update your data
• Right to Object – Object to how we process your data
• Right to Data Portability – Receive your data in a machine-readable format
• Right to Restriction – Request limited use of your data
• Right to Be Forgotten – Ask us to delete your data (unless we’re legally required to retain it)
• Right to File a Complaint – You can contact us or your local data protection authority

9. Questions or Complaints?

We are happy to help.
Email us at: info@bonbistro.eu

If you're not satisfied with how we handle your data, you can also file a complaint with the Data Protection Authority in your country.